Not happy? Tell us.

Charlie Bridges Mortgages & Protection Ltd is an appointed representative of Quilter Financial Services Limited, which is authorised and regulated by the Financial Conduct Authority.

1 · Talk to us first

Most problems can be sorted quickly. Let us know what's gone wrong and what you'd like us to do about it.

• Phone: 01529 688005
• Email: john@charliebridges.co.uk
• WhatsApp: 01529 688005

2 · Making a formal complaint

3 · What happens next

1. We acknowledge it in writing, tell you who's dealing with it, and check we've understood.
2. We investigate and keep you updated.
3. You get a final response in writing, within 8 weeks of your complaint.

4 · If you're still not happy

You can ask the Financial Ombudsman Service to look at your complaint, free of charge. You normally need to do this within six months of the date of the final response.

• Website: financial-ombudsman.org.uk
• Phone: 0800 023 4567
• Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Some buy-to-let mortgages are not regulated by the Financial Conduct Authority, and complaints about them may fall outside the Ombudsman's remit.